THIRD SECTOR REDESIGN

WMS
MEDIATION.

Digital Empathy. A complete platform re-architecture for a leading conflict resolution charity.

VISIT LIVE SITE
/// THE BRIEF

CONFLICT
RESOLVED.

Mediation is about clarity, communication, and trust. Unfortunately, many third-sector websites suffer from "Legacy Fatigue"—cluttered interfaces, outdated CMS platforms, and confusing user journeys that deter those seeking help.

The Problem: WMS Mediation required a digital presence that balanced professionalism with approachability. Their previous setup was rigid, difficult for staff to update, and failed to effectively communicate their diverse service offerings to the public and potential volunteers.

The Goal: To engineer a "Hybrid" WordPress solution. We needed to deliver the flexibility of Elementor for the marketing team, backed by the structural integrity of ACF (Advanced Custom Fields) and dynamic code for complex data handling.

The Usability Gap

  • Admin Fatigue The internal team struggled to post simple updates or news without breaking layouts, leading to a stagnant news feed.
  • Trust Signals In the charity sector, design dictates legitimacy. The old site didn't reflect their status as a leading mediation provider.
  • Technical Debt Reliance on outdated plugins posed security risks and slowed down performance for mobile users.
View Live Project ->
/// EXECUTION

HYBRID
ARCHITECTURE.

ACF Integration

ACTIVE
FEEDS

A dynamic news engine that allows the charity to recruit volunteers and announce leadership changes instantly.

UX Design

Human Centered

Layouts that facilitate conversation.

"A website shouldn't require a developer for every text change. We handed over the keys, along with full training."

N
Nexus Team
Lead Developers
WMS Mediation Interface
/// THE STACK

SUSTAINABLE
CODE.

THE HYBRID
PROTOCOL.

We deployed a Hybrid WordPress environment. We utilized Elementor Pro for visual editing of static pages, ensuring the charity's team could drag-and-drop their way to new layouts. However, for critical data—like team members, case studies, and resources—we bypassed the page builder.

We implemented Advanced Custom Fields (ACF) and wrote custom PHP handlers. This keeps the design system rigid where it needs to be (fonts, spacing, branding) while allowing infinite flexibility in content.

Schema for Non-Profits

We injected JSON-LD structured data specifically for the NGO sector, ensuring WMS shows up correctly in Google's Knowledge Graph.

Monthly Managed Support

Technology evolves. Our contract includes monthly updates, security patching, and on-call support, effectively acting as their outsourced IT department.

ngo-schema.json 
{
  "@context": "https://schema.org",
  "@type": "NGO",
  "name": "WMS Mediation",
  "nonprofitStatus": "UKRegisteredCharity",
  "areaServed": "West Midlands",
  "contactPoint": {
    "@type": "ContactPoint",
    "contactType": "customer support",
    "telephone": "[Redacted]"
  },
  "knowsAbout": [
      "Family Mediation",
      "Intergenerational Dispute"
  ]
}
Structured Data: Validated

THE BOTTOM LINE.

A robust, secure, and accessible platform that allows WMS Mediation to focus on what matters: people.

See The Live Site
100%
Staff Autonomy
A+
Security Rating
24/7
Uptime Monitoring
ACF
Custom Architecture

YOUR TURN.

Does your organization need a digital renovation? Let's build a platform that serves your mission.

Start Your Project